International Shipping Information

Orders within the U.S.
We are located in Humboldt County, California, along the Redwood Coast near to the border of Oregon. We ship all of our products through either the US Postal Service or UPS for larger orders. Our hours of operation are Monday – Friday, 9am – 5pm PST. It typically takes 1–2 days to process an order, and possibly more if the order was placed on a weekend. Once an order is processed, it takes roughly 2–4 days to ship anywhere west of the Rocky Mountains, 4–6 days to locations in the Midwest, and 5–7 days to reach the East Coast, Hawai'i, or Alaska.

Our trees are really sturdy and care is easy. The trees are well-hydrated when they leave our nursery, and the protective sleeves we use to ship them do a good job retaining moisture around the roots and soil. These are container-grown seedlings, so their roots have not been disturbed during extraction — all the soil they've ever grown in is right there with them in the root plug. This makes our trees largely impervious to the typical "shock" that other plants can suffer during transport and transplant.

Once an order has shipped, an email is sent out to the customer's preferred address with tracking information so the shipment can be followed en route, allowing the customer to know exactly when to expect their order.



International Orders
The Jonsteen Company is a truly international nursery. We regularly ship trees and tree seeds to all corners of the Earth; however, every country has their own rules and regulations regarding the importation of plants and seeds. Once an international order is placed, we will contact the customer directly with their country's additional importation requirements, if any, and associated expenses. Customers will be given the opportunity to refund their order at this time, or proceed with fulfilment.

Here are a few basic points regarding international shipping:

  • Many countries require that a Phytosanitary Certificate accompany shipments of live tree seedlings and seeds. These certificates serve as proof of inspection by our local agricultural department, and cost an additional $65/each. Only one Phytosanitary Certificate is required per order.
  • Along with a Phytosanitary Certificate, some countries — like China, South American countries, and many Middle Eastern countries — require the purchaser to acquire an import permit from their local authorities before they will be allowed to import plants or seeds into the country. In these cases, the import permit must be faxed or emailed to us before our agricultural department will issue a Phytosanitary Certificate.
  • If your country requires an import permit, give us a call at 1-888-387-3379 or email customerservice@jonsteen.com and we will work with you to help get your order through customs.

International Rules & Regulations
Here is a list of requirements for regions around the world. This is by no means a complete list and any international customers should inquire with their local authorities about the rules & regulations for their country and region:

Argentina The import of trees, plants, & plant products is prohibited.
Australia The import of plants & biological goods is prohibited.
Belize The import of plants & plant products is prohibited.
Bolivia All plant and meat products being imported into the country will require a sanitary or phytosanitary certificate from The Servicio Nacional de Sanidad Agropecuaria e Inocuidad.
Brazil The import of plants & plant products is prohibited.
Canada A Phytosanitary Certificate is required for all live seedlings and seed kits.
Chile A Phytosanitary Certificate is required for all live seedlings and seed kits.

An import permit is required before order can be shipped.

China A Phytosanitary Certificate is required for all live seedlings and seed kits.

An import permit is required before order can be shipped.

Colombia The import of plants & plant products is prohibited.
Costa Rica A Phytosanitary Certificate is required for all live seedlings and seed kits.

An import permit is required before order can be shipped.

Cuba Due to the long-standing trade embargo we are unable to ship to Cuba.
Ecuador A Phytosanitary Certificate is required for all live seedlings and seed kits.

An import permit is required before order can be shipped.

El Salvador A Phytosanitary Certificate is required for all live seedlings and seed kits.

An import permit is required before order can be shipped.

European Union A Phytosanitary Certificate is required for all live seedlings,
but NOT for seed kits.

All pine trees & seeds are currently banned within the EU.

French Guiana A Phytosanitary Certificate is required for all live seedlings and seed kits.

An import permit is required before order can be shipped.

Guatamala A Phytosanitary Certificate is required for all live seedlings and seed kits.

An import permit is required before order can be shipped.

Guyana A Phytosanitary Certificate is required for all live seedlings and seed kits.

An import permit is required before order can be shipped.

Honduras The import of plants & plant products is prohibited.
Hong Kong The import of plants & plant material is prohibited.
Iceland Live flowers and plants will need a special phytosanitary certificate from the country of origin which must then be fully supported by the Icelandic Agricultural Research Institute before being allowed admittance into the country.
India Plants and plant products such as seeds or fruits are prohibited without prior permission.
Iran The import of plants & plant material is prohibited.
Israel The Ministry of Agriculture in Israel states that “Importing plants and plant products into Israel, either commercially or in passengers’ ‎personal baggage, is subject to permission by the Plant Protection and Inspection Services (PPIS) of the Ministry of Agriculture”. ‎‎Additionally,” Permits are required for importing fresh produce, plants, plant products, seed, ‎ propagation material, and biotic material.”
Japan A Phytosanitary Certificate is required for all live seedlings and seed kits.
Plants and animals must be presented to the plant or animal quarantine officer for quarantine inspection prior to Customs examination.
Jordan Importing plants and plant products is prohibited unless permission has been obtained
Kuwait The import of plants & plant material is prohibited.
Laos The import of plants & plant material is prohibited.
Mexico The import of plants & plant products is prohibited.
Nicaragua A Phytosanitary Certificate is required for all live seedlings and seed kits.

An import permit is required before order can be shipped.

Pakistan Plants and plant material (incl. cut flowers) whether live or dead is prohibited unless accompanied with Phytosanitary (Health) certificate from the country of origin and import permit from the Pakistan Ministry of Agriculture (Department of Plant Protection).
Panama A Phytosanitary Certificate is required for all live seedlings and seed kits.

An import permit is required before order can be shipped.

Paraguay A Phytosanitary Certificate is required for all live seedlings and seed kits.

An import permit is required before order can be shipped.

Peru A Phytosanitary Certificate is required for all live seedlings and seed kits.

An import permit is required before order can be shipped.

Philippines All plants, planting materials, fruits and vegetables, regardless of quantity, requires Import Permit/Authority to Import and needs to be declared upon arrival.
Suriname A Phytosanitary Certificate is required for all live seedlings and seed kits.

An import permit is required before order can be shipped.

Switzerland A Phytosanitary Certificate is required for all live seedlings,
but NOT for seed kits.

All pine trees & seeds are currently banned.

Taiwan A Phytosanitary Certificate is required for all live seedlings and seed kits.

An import permit is required before order can be shipped.

Turkey A Phytosanitary Certificate is required for all live seedlings and seed kits.

Order must be shipped within 14 days of receiving the Phytosanitary Certificate.

Uraguay The import of plants & plant products is prohibited.
Vatican City The import of live plants is prohibited.
Importing plant products is heavily restricted.
Venezuela A Phytosanitary Certificate is required for all live seedlings and seed kits.

An import permit is required before order can be shipped.

New Zealand The import of plants & plant material is HEAVILY restricted and as a result we are unable to ship to New Zealand
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