Need to replace your tree?
Jonsteen will be happy to provide a free small-sized seedling replacement fresh from our nursery!
The tree is free! You pay only shipping & handling!
The cost for shipping your replacement seedling is $4.60. Additional replacements to the same address are $1.00 per tree.
Upgrade to a larger tree!
And if you'd like, you can trade up to a larger or different tree. Jonsteen will give you a $6.99 credit per replacement towards your purchase.
Order your replacement tree online!
It's easy to order a replacement tree online. If your tree has perished despite your honest efforts, you can use "TreeHelp1" at checkout to get your replacement credit.
Note: Our replacements are based on our small-size seedlings, but you can apply your replacement credit toward anything you like on a one-for-one basis (one credit can be applied to one item). For multiple replacement credits please contact customer service at: email@example.com.
Need some fresh seeds?
If you need replacement seeds for one of our grow kits, they're free! Just let us know what kind of seeds you need, and re-use your grow kit when they arrive! For international seed replacements there is an $8.00 USD shipping charge (permits may be required).
Get in touch with Jonsteen!
For customer service, call us toll-free at 1-888-387-3379 or e-mail us at: firstname.lastname@example.org. Let us know how we can help!