Frequently Asked Questions

Tree Replacements

If your tree has perished despite your honest efforts, we will be happy to provide a free small-sized seedling replacement fresh from our nursery (you pay shipping/handling only). Please check out our Tree Replacements page for more information.

Seed Replacements

If your Seed Grow Kit fails to produce a seedling, or if a successfully germinated seedling perishes, we will be glad to send you fresh seed (and helpful growing tips) at absolutely no cost. You can get in touch with us here.

Fulfillment and Shipping

All orders are fulfilled Monday – Friday beginning at 8am PST, meaning that any order placed after 8am PST will likely be shipped out the following business day. Barring special circumstances or request, we ship orders within 3 business days of receipt at the latest, giving priority to expedited orders (where customer designates shipping service other than standard or ground). If you have any questions about order fulfillment or shipping, don't hesitate to reach out.

Please note that delivery estimates shown at checkout are provided by our carriers and are not guaranteed. For more information about the shipping services we use, please visit our carriers' websites:

Please visit our Shipping Information page to learn more about how we ship our trees.

Planting and Growing Instructions

Jonsteen’s Seed Grow Kits each include detailed step-by-step instructions, which lead through the whole germination and growing process, from cold-stratifying to transplanting. Orders of Live Tree Seedlings also include thorough transplanting and care instructions, along with a basic overview of five prevalent bonsai styles.

You can review these resources (and more) at our Growing Instructions page.

International Orders

We regularly ship trees and tree seeds to all corners of the Earth; however, every country has their own rules and regulations regarding the importation of plants and seeds. Please visit our Shipping Information page to learn more.

Choosing a Tree

Our nursery is home to many valuable and interesting forest and landscape tree species appropriate to climates and landscapes of all kinds around the country and around the world. Don’t hesitate to reach out to the nursery experts at Jonsteen to help you find the right tree for your area!

Tree Sizes

Due to the dynamic nature of actively growing trees, as well as the tremendous variation between species’ growth rates, we rely on the cubic volume of a seedling’s root mass to determine its “size” (Small / Medium / Large / XL). Size charts for our "small" and "medium" trees can be found on all of our product listings. "Large" trees are grown in 1-gallon containers, and "XL" trees are grown in 3-gallon containers. If exact measurements are essential, please contact us about current stock.

Bonsai

Bonsai, the art of creating "miniature trees," is an ancient art form which has been practiced for centuries in both Eastern and Western cultures. In some traditions, bonsai has religious and spiritual meaning. For most, bonsai is primarily a practice in aesthetics and an outlet for creativity and artistic expression. Many of our trees make great candidates for bonsai — you can check out our selection of trees that respond well to this method of cultivation here.

Made in the USA

All of Jonsteen’s products are 100% made in the USA, from the packaging we use to the trees we grow from seed.

Wholesale Customers

Looking to resell our trees or grow kits as part of a licensed retail operation? Head over to our merchant website at www.jonsteen.com!