Orders within the U.S.
We are located in Humboldt County, California, along the Redwood Coast near to the border of Oregon. Our hours of operation are Monday – Friday, 9am – 5pm PST.
All orders are fulfilled Monday – Friday beginning at about 8am PST. Barring special arrangements, we ship orders within 3 business days of receipt, giving priority to expedited orders (where customer designates shipping service other than standard or ground).
☛ If you have any questions about order fulfillment or need to ensure delivery by a specific date, please reach out.
Delivery estimates shown at checkout are provided by our carriers and are not guaranteed. For more information about the shipping services we use, please visit our carriers' websites:
To ensure maximum freshness, we pull our trees from the nursery the same day that we ship them. Roots are hydrated before packing, then placed into protective sleeves that help to retain moisture around the roots and soil. These are container-grown seedlings, so their roots have not been disturbed during extraction — all the soil they've ever grown in is right there with them in the root plug. This makes our trees largely impervious to the typical "shock" that other plants can suffer during transport and transplant.
Once an order has shipped, an email with tracking information is sent to the email address provided at checkout, so the package can be followed en route, allowing the customer to know exactly when to expect their order.
The Jonsteen Company is a truly international nursery. We regularly ship trees and tree seeds to all corners of the Earth; however, every country has their own rules and regulations regarding the importation of plants and seeds. Once an international order is placed, we will contact the customer directly with their country's additional importation requirements, if any, and associated expenses. Customers will be given the opportunity to refund their order at this time, or proceed with fulfillment.
Here are a few basic points regarding international shipping:
- Many countries require that a Phytosanitary Certificate accompany shipments of live tree seedlings and seeds. These certificates serve as proof of inspection by our local agriculture department, and cost an additional $65/each. Only one Phytosanitary Certificate is required per order.
- Along with a Phytosanitary Certificate, some countries — like China, South American countries, and many Middle Eastern countries — require the purchaser to acquire an import permit from their local authorities before they will be allowed to import plants or seeds into the country. In these cases, the import permit must be faxed or emailed to us before our agricultural department will issue a Phytosanitary Certificate.
- If your country requires an import permit, give us a call at 1-888-387-3379 or email firstname.lastname@example.org and we will work with you to help get your order through customs.
International Rules & Regulations
Here is a list of requirements for regions around the world. This is by no means a complete list of international import requirements, which are continually changing. Any international customers should inquire with their local authorities about the rules & regulations for their country and region:
|Argentina||The import of trees, plants, and plant products is prohibited.|
|Australia||The import of plants and biological goods is prohibited.|
|Belize||The import of plants and plant products is prohibited.|
|Bolivia||All plant and meat products being imported into the country will require a sanitary or Phytosanitary Certificate from The Servicio Nacional de Sanidad Agropecuaria e Inocuidad.|
|Brazil||A Phytosanitary Certificate is required for all live seedlings and seed kits. Additionally, an import permit is required for all orders of live seedlings.|
|Canada||A Phytosanitary Certificate is required for all live seedlings and seed kits.|
|Chile||A Phytosanitary Certificate is required for all live seedlings and seed kits. An import permit is required before order can be shipped.|
|China||A Phytosanitary Certificate is required for all live seedlings and seed kits. An import permit is required before order can be shipped.|
|Colombia||The import of plants and plant products is prohibited.|
|Costa Rica||A Phytosanitary Certificate is required for all live seedlings and seed kits. An import permit is required before order can be shipped.|
|Cuba||Due to the long-standing trade embargo we are unable to ship to Cuba.|
|European Union||A Phytosanitary Certificate is required for all live seedlings and seed kits. All pine trees and seeds are currently banned within the EU.|
|Honduras||The import of plants and plant products is prohibited.|
|Hong Kong||The import of plants and plant material is prohibited.|
|Iceland||Live flowers and plants will need a special Phytosanitary Certificate from the country of origin, which must then be fully supported by the Icelandic Agricultural Research Institute before being allowed admittance into the country.|
|India||Plants and plant products such as seeds or fruits are prohibited without prior permission.|
|Iran||The import of plants and plant material is prohibited.|
|Israel||The Ministry of Agriculture in Israel states that “Importing plants and plant products into Israel, either commercially or in passengers’ personal baggage, is subject to permission by the Plant Protection and Inspection Services (PPIS) of the Ministry of Agriculture.” Additionally, "Permits are required for importing fresh produce, plants, plant products, seed, propagation material, and biotic material.”|
|Japan||A Phytosanitary Certificate is required for all live seedlings and seed kits. Plants and animals must be presented to the plant or animal quarantine officer for quarantine inspection prior to Customs examination.|
|Jordan||Importing plants and plant products is prohibited unless permission has been obtained.|
|Kuwait||The import of plants and plant material is prohibited.|
|Laos||The import of plants and plant material is prohibited.|
|Mexico||The import of plants and plant products is prohibited.|
|Pakistan||Plants and plant material (including cut flowers), whether live or dead, is prohibited unless accompanied with a Phytosanitary Certificate from the country of origin and an import permit from the Pakistan Ministry of Agriculture (Department of Plant Protection).|
|Philippines||All plants, planting materials, fruits and vegetables, regardless of quantity, require an import permit and must be declared upon arrival.|
|Switzerland||A Phytosanitary Certificate is required for all live seedlings, but not for seed kits. All pine trees and seeds are currently banned.|
|Turkey||A Phytosanitary Certificate is required for all live seedlings and seed kits. Order must be shipped within 14 days of receiving the Phytosanitary Certificate.|
|United Kingdom||A Phytosanitary Certificate is required for all live seedlings and seed kits.|
|Uruguay||The import of plants and plant products is prohibited.|
|Vatican City||The import of live plants is prohibited. Importing plant products is heavily restricted.|
The import of plants and plant material is heavily restricted; as a result we are unable to ship to New Zealand at this time.